FAQ
1. What products does Hubbapet offer?
Hubbapet offers stands for digital devices, including tablet stands and desktop phone stands, designed to make device placement more convenient for everyday work, study, and home use.
2. Where can I find detailed product information?
You can find product descriptions, images, specifications, and other relevant details on each product page. If you have additional questions, please contact us at [email protected].
3. How can I place an order?
Select the products you want and add them to your cart. Then follow the website checkout process, provide the required contact and shipping information, and complete payment.
4. What payment methods are accepted?
Available payment methods are displayed at checkout. Please select an available option and follow the instructions to complete your payment.
5. How long does order processing take?
Orders generally require 1–3 business days to process. This processing period does not include transit time after dispatch.
6. How long does shipping take?
After dispatch, standard shipping generally takes 7–15 business days. The estimated total time from order processing to delivery is generally 8–18 business days. Actual delivery times may vary depending on the destination, weather, holidays, and logistics arrangements.
7. How are shipping fees calculated?
Free standard shipping is available for orders with a discounted merchandise subtotal of US$39.99 or more. Orders with a discounted merchandise subtotal below US$39.99 are subject to a standard shipping fee of US$12.99.
8. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible at [email protected]. Whether a change can be made depends on the order's processing status. We will review your request and assist where possible.
9. Can I request a return after receiving an item?
Yes. You may submit a return request within 30 calendar days after receiving the item. Please contact our customer support team first for further instructions.
10. Do I have to pay return shipping costs for a change-of-mind return?
For returns due to personal preference or a change of mind, the customer is responsible for return shipping costs. If an item has a quality issue, is incorrect, or is damaged during transit, please contact our support team first.
11. How long do refunds take?
After the returned item has been received and inspected, eligible refunds are generally initiated within 5–10 business days. The time required for the funds to appear depends on the original payment method and the processing time of the relevant financial institution.
12. Does Hubbapet charge a restocking fee?
No. Hubbapet does not charge a restocking fee.
13. How can I contact customer support?
You can email us at [email protected] or call +86 13658041852. Our support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8).