Shipping policy
Hubbapet aims to provide clear information about order processing and delivery. Please review the following shipping details before placing an order.
Order Processing Time
Orders generally require 1–3 business days to process. Processing includes order confirmation, preparation, and shipping arrangements. This period does not include transit time.
Shipping Time
After dispatch, standard shipping generally takes 7–15 business days. Actual delivery times may vary depending on the destination, logistics arrangements, weather conditions, holidays, and other circumstances beyond our control.
The estimated total time from order processing to delivery is generally 8–18 business days.
Shipping Fees
- Free standard shipping is available for orders with a discounted merchandise subtotal of US$39.99 or more.
- A standard shipping fee of US$12.99 applies to orders with a discounted merchandise subtotal below US$39.99.
The merchandise subtotal is calculated after discounts and excludes shipping fees and any other applicable charges.
Shipping Address
Orders will be shipped to the address provided by the customer at checkout. Please carefully review the recipient's name, contact number, and complete shipping address before submitting your order.
Shipping Delays
Order processing or transit may be affected by holidays, weather conditions, logistics service adjustments, and other circumstances beyond our control. If your delivery takes longer than the estimated timeframe, please contact us at [email protected] with your order information so that we can assist with an inquiry.
Contact Us
If you have questions about shipping destinations, fees, or delivery status, please contact us at [email protected].