Refund policy
Hubbapet wants customers to have clear guidance when requesting after-sales assistance. If you are not satisfied with an item or experience an issue with your order, please review the following return, refund, and exchange information.
Return Request Period
Customers may submit a return request within 30 calendar days after receiving the item. Please provide your order information and the reason for the return so our support team can review your request.
How to Request a Return
- Contact our customer support team at [email protected].
- Provide your order number, item details, and reason for the return.
- Our support team will review the circumstances and explain the next steps.
- Please wait for return instructions before sending an item back.
Return Shipping Costs
For returns due to personal preference or a change of mind, the customer is responsible for the return shipping costs.
If an item has a quality issue, is different from what was ordered, or is damaged during transit, please contact us first and provide the relevant order information and a description of the issue. We will review the circumstances and assist accordingly.
Refund Processing
After the returned item has been received and inspected, eligible refunds are generally initiated within 5–10 business days.
Refunds will be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Exchanges
If you would like to exchange an item, please contact our customer support team with your order details and the item you wish to receive. Exchange requests will be reviewed based on the item and the circumstances of the order.
Restocking Fee
Hubbapet does not charge a restocking fee.
Contact Us
To submit a return, refund, or exchange request, please email [email protected]. Providing complete order information will help us assist you more efficiently.