Privacy policy

Hubbapet respects the privacy and personal information of its customers. This Privacy Policy explains how we may collect, use, and protect information when you visit our website, browse products, place an order, or contact us.

Information We Collect

Depending on how you use our website, we may collect the following types of information:

  • Contact information, such as your name, email address, phone number, and shipping address.
  • Order information, such as purchased items, order amounts, order numbers, and transaction-related records.
  • Customer service information, such as inquiries you submit and records of communications with our support team.
  • Device and browsing information, such as browser type, device information, IP address, pages visited, and website usage records.

Payment information may be processed by third-party payment service providers. This policy does not represent that we collect or store complete payment credentials independently handled by those providers.

How We Use Information

We may use collected information to:

  • Process orders, arrange delivery, and provide after-sales support.
  • Respond to customer inquiries and resolve order-related issues.
  • Maintain website operations, security, and service quality.
  • Understand website usage and improve product listings and the customer experience.
  • Meet obligations under applicable laws and regulations.

Information Sharing

When necessary to fulfill orders or provide website services, we may share relevant information with service providers, such as payment processors, shipping and delivery providers, website technology providers, and customer service partners.

We may also disclose information when required by law, in response to lawful requests, or when necessary to protect legitimate rights and interests.

This policy does not state that we sell personal information to third parties.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to support basic website functions, remember certain browsing preferences, understand website usage, and improve the customer experience. You can manage or restrict cookies through your browser settings, although some website features may be affected.

Information Security and Retention

We take reasonable measures to protect personal information and reduce the risk of unauthorized access, use, disclosure, or loss. Information is retained for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.

Your Privacy Rights

Depending on applicable law and the circumstances, you may contact us to request access to, correction of, or deletion of your personal information. You may also raise questions about how your information is used. We will review and handle requests in accordance with applicable requirements and the relevant circumstances.

Children's Privacy

This website is not specifically intended to provide services to children. If you believe that a child has submitted personal information to us without appropriate authorization, please contact us using the email address below.

Third-Party Websites

Our website may contain links to third-party websites or services. Those websites have their own privacy policies and data practices. Please review their policies when visiting external websites.

Changes to This Privacy Policy

We may update this Privacy Policy in response to business or legal requirements. Updated content will be published on this page, and we encourage you to review it periodically.

Contact Us

If you have questions about this Privacy Policy or our handling of personal information, please contact us at [email protected].